Privacy policy

All card payments made through our website are processed through a secure server using encryption. This will protect your personal details when they are transmitted over the internet.

To process and deliver your order we obviously need your name, address, payment details and if the plants or goods are going to someone else we also need their name and address. To make communication faster and easier we also appreciate an email address and telephone number.

We do not share your information with any third party, other than for the purpose of fulfilling your order/taking payment. So you can rest assured that you won’t receive unwanted correspondence from affiliates or companies selling wine, cookware, bed linen and other things you wouldn’t plant in the garden.

How we will contact you

We will only send you e-mails to confirm orders, and to confirm their despatch. Should you sign up to it we also offer a newsletter, which will be used to let you know things such as our field open dates, new introductions and things we feel may be of interest to you. We will not bombard you with endless emails, we promise!

If for any reason you don’t want to hear from us by email you can unsubscribe by clicking on the ‘Unsubscribe’ section of the email, or alternatively contact us by emailing us at enquiries@claireaustin-hardyplants.co.uk or by post or phone.

We may use your name and address to send you a copy of our new peony or iris catalogue (if you have ordered either). If you don’t want to receive the enjoyment of flicking through our catalogues, we’ll be surprised, but you can let us know by returning it to us, emailing or phoning us.

You’re the boss when it comes to your privacy and if you have any concerns or questions don’t hesitate to contact us.