What happens when I place my order?

When you place an order it goes in to a pile with other orders. These are then collated into one ‘pulling’ list. We then go outside, on to the stock beds, and ‘pick’ the plants on the list from the locations allocated.

Packing your order

The plants from this pile of orders (which includes yours) is then brought into the packing shed, tidied up and the individual orders are put in to a tray with a packing list of what you have ordered. One of our packers will then look over the order, check its okay (again), and put the plants into a blister pack, or wrap it in cardboard depending on how big it is. These plants are then put in to a cardboard box, the box is sealed with the final dispatch note attached and it is collected by our couriers that day.

How long will it take to get my order

As it takes a day or two to assemble and prepare the order for packing we always say orders will arrive with you within 7 to 10 working days. Orders often arrive earlier, but with the vagaries of weather and any possible mishaps during transport we like to hedge our bets!