What happens when I place my order?

When you place an order it goes in to a pile with other orders. These are then collated into one ‘pulling’ list. We then go outside, on to the stock beds, and ‘pick’ the plants on the list from the locations allocated.

Packing Your Order

The plants from this pile of orders (which includes yours) is then brought into the packing shed, tidied up and the individual orders are put in to a tray with a packing list of what you have ordered. One of our packers will then look over the order, check its okay (again), and put the plants into a blister pack, or wrap it in cardboard depending on how big it is. These plants are then put in to a cardboard box, the box is sealed with the final dispatch note attached and it is collected by our couriers that day.

How Long Will It Take To Get My Order

As it takes a day or two to assemble and prepare the order for packing we always say orders will arrive with you within 7 to 10 working days. Orders often arrive earlier, but with the vagaries of weather and any possible mishaps during transport we like to hedge our bets!

Posted on .

More articles

What should I do when I get my perennials?
As soon as you get your plants open the box up and remove them from the packing. This stops them from 'sweating'. Depending on what time of year, and the weather conditions, this ...
12 February •  1 min read
Perennials For Dry Soil
Rain is not a problem here in the Welsh Marches, can’t stop the stuff from coming down. But this has not been the case with all the places I have gardened on or grown nursery stock...
02 January •  5 min read
Bergenia
(Elephant's ears) Mention to a gardener that you like Bergenias and you get a long, confused stare as though to say ‘what those boring things!’ But I really do like and respect these robust, immens...
20 February •  5 min read
Cookies help us deliver our services. By using our services, you agree to our use of cookies. Learn more